Dental practice
Never missing a call again
- Industry
- Dental practice, 2 sites
- AI solution
- Reception and booking agents
Quick brief
The practice's two receptionists were also running the front desk, so a third of calls went to voicemail at lunch and after 5pm. They wanted every call answered and every cancellation refilled, without hiring.
Customer pain points
- Calls missed at busy times and out of hours
- Cancelled slots left empty
- Staff pulled between patients and the phone
View case study
Skin clinic
Consultations booked before the enquiry goes cold
- Industry
- Aesthetic skin clinic, 3 practitioners
- AI solution
- Intake, booking and follow-up agents
Quick brief
Enquiries arrived through Instagram, the website and WhatsApp at all hours, and the clinic replied the next working day. By then many had booked elsewhere. They wanted every enquiry answered within minutes and turned into a consultation.
Customer pain points
- Enquiries across four channels, answered late
- Consultations not followed up after the first no
- Practitioners interrupted to answer pricing questions
End results
52%
More consultations booked
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Law firm
Enquiries answered in minutes
- Industry
- Law firm, 9 fee earners
- AI solution
- Intake and booking agents
Quick brief
New enquiries sat in a shared inbox until someone had a gap, often two days. Prospective clients had usually instructed another firm by then. They wanted every enquiry qualified and booked the same day.
Customer pain points
- Two-day wait for a first reply
- Fee earners fielding unqualified enquiries
- Consultations booked by email back-and-forth
End results
2.4×
More consultations booked
View case study
Lettings agency
Repairs sorted without the chase
- Industry
- Property management, 340 units
- AI solution
- Intake, dispatch and compliance agents
Quick brief
Maintenance requests came in by phone, email and text and were tracked on a whiteboard. Tenants chased for updates, contractors turned up unannounced, and gas certificates lapsed twice in a year.
Customer pain points
- Requests lost between channels
- Tenants ringing for updates
- Certificates expiring unnoticed
View case study
Restaurant
No-shows down, tables full
- Industry
- Restaurant, 48 covers
- AI solution
- Booking and review agents
Quick brief
One in eight bookings didn't turn up on a Friday or Saturday, and the team had no time to confirm them or work the waitlist. Reviews were left to chance. They wanted full tables and a steadier reputation.
Customer pain points
- 12% no-show rate at weekends
- No time to confirm bookings or call the waitlist
- Reviews only from unhappy guests
View case study
Accountancy practice
Paid on time, every month
- Industry
- Accountancy practice, 210 clients
- AI solution
- Billing and insight agents
Quick brief
Every Friday afternoon went on invoicing and chasing, and the partners still didn't know which clients were slipping until the quarter end. They wanted the cash in on time and a clear view of the practice each Monday.
Customer pain points
- A day a week on invoicing and reminders
- Average 41 days to get paid
- No weekly view of the numbers
End results
30 days
Average time to payment
View case study
Heating and plumbing firm
Quotes out the same day
- Industry
- Heating and plumbing, 6 engineers
- AI solution
- Quoting and billing agents
Quick brief
Quotes were written up by the owner in the evenings, so they went out four days after a site visit and jobs were lost to faster competitors. Invoices went out late for the same reason.
Customer pain points
- Four-day wait from site visit to quote
- Owner doing paperwork every evening
- Invoices sent late and chased by hand
End results
11 days
Faster to get paid
View case study
Plastic surgery clinic
A patient journey with nothing dropped
- Industry
- Plastic surgery clinic, 2 surgeons
- AI solution
- Intake, compliance and follow-up agents
Quick brief
A single patient coordinator was managing consultations, consent paperwork, pre-operative instructions and aftercare check-ins for every patient. Things slipped when she was on leave, and the surgeons noticed.
Customer pain points
- Consent and medical history chased by hand
- Pre-op instructions sent late or missed
- Aftercare check-ins depended on one person
End results
100%
Consent forms in before consultation
9 hrs
Coordinator time saved a week
View case study
Day spa
Full treatment rooms, quieter front desk
- Industry
- Day spa, 8 treatment rooms
- AI solution
- Reception, booking and review agents
Quick brief
Weekend bookings came by phone while the front desk was checking guests in, and gift-voucher enquiries piled up before Christmas. Rooms sat empty after late cancellations because nobody had time to work the waitlist.
Customer pain points
- Phone unanswered at check-in times
- Cancelled rooms left empty at weekends
- Reviews left to chance after a good visit
End results
31%
Fewer empty room hours
3x
More public reviews a month
View case study
Dermatology clinic
Triage that puts the right patient first
- Industry
- Private dermatology clinic, 4 consultants
- AI solution
- Intake, booking and reminder agents
Quick brief
New referrals and self-referrals were booked in the order they arrived, so a suspicious mole could wait behind a routine appointment. The clinic wanted urgent cases seen first and every follow-up recall actually booked.
Customer pain points
- No triage on incoming referrals
- Follow-up recalls missed after treatment
- Consultants interrupted for booking questions
End results
Same week
Urgent referrals seen
94%
Recalls booked on time
View case study
Electrical contractor
Certificates filed before the van leaves
- Industry
- Electrical contractor, domestic and landlord work
- AI solution
- Compliance, quoting and records agents
Quick brief
Every job ended with paperwork: the EICR or minor works certificate typed up that evening, the quote for the next job written at the weekend, and landlords chasing for documents their agents needed by Friday. The firm wanted the paperwork done when the job was done.
Customer pain points
- Certificates written up two or three evenings a week
- Quotes sent five days after the site visit
- Landlords and agents chasing for documents
End results
Same day
Certificates sent
View case study
Estate agency
Every viewing request answered in minutes
- Industry
- Estate agency, sales and lettings
- AI solution
- Reception, intake and booking agents
Quick brief
Portal enquiries landed in a shared inbox in bursts, mostly evenings and weekends, and negotiators worked through them on Monday morning. By then the keen buyers had booked with the agency across the road. They wanted every enquiry answered within minutes, qualified, and in the diary.
Customer pain points
- Portal enquiries left until Monday morning
- Viewings booked without knowing the buyer's position
- Saturday diaries filled by phone on Friday afternoon
End results
31%
More viewings from the same leads
View case study
Physiotherapy clinic
The diary that fills itself
- Industry
- Physiotherapy and sports injury clinic
- AI solution
- Waitlist, reminder and aftercare agents
Quick brief
Patients cancelled at short notice and the slot stayed empty; others finished three of the six sessions they were prescribed and drifted away. The receptionist spent her mornings on the phone trying to fill gaps and chase rebookings. The clinic wanted a full diary and patients who complete their course.
Customer pain points
- Late cancellations left slots empty
- Half of patients stopped before the course was finished
- Receptionist on the phone all morning filling gaps
End results
+2.1
Sessions completed per course
View case study
Independent hotel
The late checkout question, answered at 2am
- Industry
- Independent hotel with restaurant
- AI solution
- Reception, waitlist and review agents
Quick brief
Guests messaged through the booking sites, WhatsApp and the website at all hours: parking, late checkout, allergies, a taxi at six. The owner answered from bed or the guest waited until breakfast. Cancelled rooms went unsold and the review request never got sent. They wanted every guest answered, every room sold and the owner asleep.
Customer pain points
- Guest messages answered from bed or left until morning
- Cancelled rooms unsold on busy weekends
- Review requests forgotten in the checkout rush
End results
1 min
Median reply, any hour
68%
Of cancelled weekend rooms refilled
View case study
Financial advice firm
Annual reviews that book themselves
- Industry
- Independent financial planning firm
- AI solution
- Reminder, forms and meeting-prep agents
Quick brief
Every client is owed an annual review, and each one takes three emails to book, two to collect the documents and one to remind. With 400 clients that was a paraplanner's whole job, and reviews still slipped past their due date. The firm wanted every review booked on time, prepared for, and every message written inside the rules.
Customer pain points
- Reviews booked late or missed as clients slipped past their date
- Documents chased by email in the days before each meeting
- A paraplanner spending most of the week on scheduling
End results
100%
Reviews booked on time
3 days
Documents in before the meeting
View case study
Cleaning company
Every gap refilled, every shift confirmed
- Industry
- Domestic and commercial cleaning company
- AI solution
- Waitlist, rota and quoting agents
Quick brief
A cancellation on Tuesday night meant a cleaner with nothing to do on Wednesday morning and an owner on the phone at 10pm trying to fill it. Cleaners forgot shifts they had not been reminded of, and quotes for new regulars waited until the weekend. The company wanted the schedule full, the rota confirmed and the owner's evenings back.
Customer pain points
- Cancelled slots left cleaners idle and unpaid
- Shifts forgotten because nobody confirmed them
- Owner rebuilding the rota by phone every evening
End results
< 1 hr
Median time to refill a cancelled slot
0
Missed shifts in the first quarter
View case study
Veterinary practice
The worried owner, answered first time
- Industry
- Small-animal veterinary practice
- AI solution
- Reception, intake and reminder agents
Quick brief
The phone rang while the nurse was holding a dog, so a quarter of calls went to voicemail and worried owners rang the practice down the road. Vaccination reminders went out when someone had time, and repeat prescription requests were scribbled on a pad. The practice wanted every call answered, every animal triaged properly and nothing routine forgotten.
Customer pain points
- A quarter of calls to voicemail at busy times
- Emergencies and routine calls arriving on the same line
- Vaccination and prescription reminders done by hand
End results
26%
More vaccinations kept on schedule
View case study
Fitness studio
Full classes, and members who come back
- Industry
- Boutique fitness studio
- AI solution
- Waitlist, reception and win-back agents
Quick brief
Classes showed as full while the waitlist sat untouched and two bikes stood empty. Membership enquiries arrived at 10pm and were answered at 10am, by which time the prospect had joined somewhere else. Members who stopped coming were noticed when their payment failed. The studio wanted every class full, every enquiry answered and lapsed members noticed early.
Customer pain points
- Waitlists never released into cancelled spots
- Membership enquiries answered the next morning
- Lapsed members only noticed when a payment failed
End results
1 in 3
Lapsed members back within two weeks
View case study
Block managing agent
Forty blocks, one inbox, nothing lost
- Industry
- Residential block managing agent
- AI solution
- Intake, dispatch and content agents
Quick brief
Six people managed forty blocks and every leak, lift fault, parking dispute and service-charge query came into the same inbox. Urgent things waited behind routine ones, contractors were called out over budget because nobody could find the limit, and directors heard about problems from residents before they heard from the agent. They wanted every query triaged the moment it arrived and every director informed first.
Customer pain points
- Urgent faults queued behind routine queries in one inbox
- Contractors called out without checking the block's budget
- Directors learning of problems from residents first
End results
7 min
Median time to triage and acknowledge
0
Call-outs over budget without approval
View case study
Recruitment agency
Consultants back on the phone
- Industry
- Specialist recruitment agency, permanent and contract
- AI solution
- Booking, forms and feedback agents
Quick brief
Consultants were hired to talk to candidates and clients and were spending half the day arranging interviews across three diaries, chasing referees who did not reply and answering the same questions about start dates and parking. Placements slowed not for lack of candidates but for lack of hours. The agency wanted the admin done so the consultants could sell.
Customer pain points
- Interviews arranged across candidate, client and consultant diaries by email
- References chased for a fortnight before placements could start
- Consultants answering the same candidate questions all day
End results
Same day
Interviews arranged
9 days
Faster from offer to start
View case study
Holiday-let manager
Changeovers that run themselves
- Industry
- Holiday-let management company
- AI solution
- Reception, rota and review agents
Quick brief
Thirty-one cottages, guests messaging at all hours about hot tubs and keysafes, and a Saturday changeover that meant the owner on the phone from seven in the morning lining up cleaners against checkouts. Reviews decided next summer's bookings and were asked for when someone remembered. She wanted guests answered instantly, cleaners in the right cottage at the right time, and reviews asked for every time.
Customer pain points
- Guest questions answered from the owner's phone at all hours
- Cleaners lined up against checkouts by phone every Saturday morning
- Reviews asked for when someone remembered
End results
2.4x
More reviews per stay
View case study
Independent optician
Recalls that fill the diary
- Industry
- Independent optician
- AI solution
- Reminder, stock and job-tracking agents
Quick brief
Sight-test recalls went out in batches when the practice was quiet, which was exactly when there was nobody to book the responses. Contact-lens wearers ran out and rang in a panic, and glasses sat on the collection shelf for a fortnight because the notice was a phone call nobody had made. The practice wanted recalls, reorders and collections to run on their own, and a diary that stayed full.
Customer pain points
- Recalls sent in batches and half of them never followed up
- Contact-lens wearers running out before reordering
- Finished glasses sitting on the shelf for two weeks
End results
4 days
Average time on the collection shelf, from 14
View case study
Hair salon
Every chair busy, every client rebooked
- Industry
- Hair salon
- AI solution
- Reception, waitlist and follow-up agents
Quick brief
The phone rang while every stylist had a client in the chair, so it rang out. A late cancellation on a Saturday left a chair empty for ninety minutes. And the client who did not rebook at the desk was usually next seen six months later, or at the salon round the corner. The owner wanted the phone answered, the gaps filled and every client asked to rebook before they were missed.
Customer pain points
- Phone ringing out while stylists worked
- Late cancellations leaving chairs empty for the afternoon
- Clients not rebooking and drifting to competitors
End results
68%
Of clients rebooked without visiting the desk
View case study
Insurance brokerage
Renewals that run on time
- Industry
- Commercial insurance brokerage
- AI solution
- Renewal, forms and follow-up agents
Quick brief
Renewals arrived in waves and the account handlers surfed them: sixty in a fortnight, then twenty, then ninety. Documents came in the week before renewal or not at all, quotes went out and were not chased, and clients lapsed for want of a follow-up. The brokerage wanted every renewal started early, every document in on time and every quote chased, without adding handlers and without a single message outside the rules.
Customer pain points
- Renewals worked in waves, some started days before they fell due
- Documents arriving in the final week or after renewal
- Quotes sent and never chased
End results
60 days
Every renewal started ahead
18%
Fewer clients lapsed at renewal
View case study
Building and renovation firm
Stage invoices on time, suppliers on schedule
- Industry
- Renovation and extension builder
- AI solution
- Intake, billing and supplier agents
Quick brief
A renovation is months of admin run from a phone on a scaffold: enquiries to answer, site visits to arrange, a stage invoice to raise when the roof goes on, kitchens and windows to chase before the day they are needed. The owner did it in the van at lunch and the evenings, and stage invoices went out a week late because he forgot. He wanted the admin done by the time he got home.
Customer pain points
- Enquiries answered days later, site visits arranged by text at night
- Stage invoices raised a week after the milestone
- Suppliers chased only when a delivery was already late
End results
Same day
Stage invoices raised
View case study
Private GP clinic
Forms in, results followed up, clinicians with patients
- Industry
- Private GP and health clinic
- AI solution
- Intake, forms and aftercare agents
Quick brief
Between patients, the clinicians were answering enquiries, chasing pre-appointment forms and ringing people about results, because there was no one else to do it. Forms arrived half complete, results follow-up depended on someone remembering, and the enquiry that arrived at 7pm waited until morning. The clinic wanted the administrative half of the day done properly, and the clinicians seeing patients.
Customer pain points
- Clinicians answering enquiries and chasing forms between patients
- Pre-appointment forms arriving incomplete or not at all
- Results follow-up depending on someone remembering
End results
100%
Forms complete before arrival
+1
Patient a day, same clinicians
View case study
Architecture practice
Fee proposals out in a day
- Industry
- Architecture and surveying practice
- AI solution
- Intake, proposal and billing agents
Quick brief
An enquiry needed a call, a site visit, a fee proposal and a stage schedule before any drawing started, and the director wrote every proposal himself at the weekend. Once a project was live, the stage invoices followed the RIBA stages for a year and went out when someone noticed a stage had finished. The practice wanted enquiries answered the same day, proposals out within one, and invoices on the day a stage completed.
Customer pain points
- Enquiries waiting for a director to call back
- Fee proposals written at the weekend, ten days after the visit
- Stage invoices raised weeks after the stage completed
End results
1 day
Visit to proposal, from ten
14 days
Faster stage payments
View case study
Management consultancy
Proposals followed up, meetings prepared, invoices out
- Industry
- Management consultancy
- AI solution
- Follow-up, meeting-prep and billing agents
Quick brief
Everyone was billable, so the things that made the firm money later were done last: proposals went out and went quiet, meetings started with a hurried search through old emails, and invoices were raised at month end by whoever was least busy. The partners wanted the follow-up done, the meeting prepared and the invoice out, without a consultant coming off a client to do it.
Customer pain points
- Proposals sent and never followed up
- Meetings prepared for in the ten minutes before, from memory
- Invoices raised at month end, late, by whoever had time
End results
100%
Proposals followed up on time
12 days
Faster to get paid
View case study
Events venue
Dates held, shown and secured without the email mountain
- Industry
- Wedding and events venue
- AI solution
- Intake, booking and deposits agents
Quick brief
Enquiries arrived for Saturdays a year away, sixty a week in January, and each one needed a reply about availability, a viewing, a quote from the packages and a deposit to hold the date. Two salespeople did it by email and lost the thread on the ones who went quiet. Dates were held informally and sometimes twice. The venue wanted every enquiry answered, every viewing booked and every date secured properly.
Customer pain points
- Sixty enquiries a week answered by two people by email
- Viewings arranged back and forth over days
- Dates held on a handshake and deposits chased by hand
End results
5 days
Viewing to deposit, from 19
View case study
Landscaping firm
Spring answered, rounds booked
- Industry
- Landscaping and garden maintenance firm
- AI solution
- Intake, quoting and dispatch agents
Quick brief
The first warm weekend in March brought a hundred enquiries in a fortnight and the owner answered them from the van between jobs, so half were still waiting a week later. Meanwhile the maintenance rounds needed scheduling around weather and staff, and the autumn work nobody had booked was the winter nobody was paid for. The firm wanted every enquiry answered the same day, quoted from its rates, and the rounds and seasonal work filled without the owner.
Customer pain points
- A hundred spring enquiries answered from the van over a fortnight
- Quotes sent a week after the visit, in the evenings
- Rounds rescheduled by phone every time it rained
End results
Same day
Enquiries answered and visits booked
2 evenings
Back each week for the owner
View case study
Locksmith and glazing firm
The 2am call answered, the nearest engineer dispatched
- Industry
- 24-hour locksmith and emergency glazing
- AI solution
- Reception, dispatch and billing agents
Quick brief
Emergency calls came at 2am to a phone the owner kept by the bed, and he then rang round to find who was nearest and awake. Daytime calls went to voicemail while engineers were on jobs. Payment was taken when someone remembered to send the invoice, days later. The firm wanted every call answered in seconds, the right engineer dispatched immediately, and payment taken on the doorstep.
Customer pain points
- Owner answering emergency calls from bed and ringing round
- Daytime calls to voicemail while engineers were on jobs
- Payment chased days after the job
End results
90 sec
Call to engineer dispatched
On the doorstep
Payment, from 6 days later
View case study
Pest control company
Follow-ups scheduled, reports written, phone answered in July
- Industry
- Pest control company, domestic and commercial
- AI solution
- Booking, follow-up and compliance agents
Quick brief
Every job has a follow-up visit, a report and a compliance record, and in July the phone does not stop. Follow-ups were booked when the technician remembered, reports for restaurant and warehouse clients were typed up on Sunday, and calls went to voicemail at exactly the time of year they mattered most. The company wanted the follow-ups automatic, the reports written on site and the phone answered all summer.
Customer pain points
- Follow-up visits booked when a technician remembered
- Compliance reports typed up at the weekend
- Summer calls to voicemail at the busiest time of year
End results
100%
Follow-ups booked on the day
Same day
Compliance reports to commercial clients
View case study
Serviced office operator
Tours this week, rooms booked now, renewals on time
- Industry
- Serviced office operator
- AI solution
- Intake, booking and renewal agents
Quick brief
Enquiries wanted a tour this week and got a reply next week. Members wanted the meeting room in ten minutes and had to find the centre manager, who was on the floor. Licence renewals crept up unnoticed and invoices went out late because the team was showing people round. The operator wanted every enquiry toured within the week, every room bookable instantly, and renewals and invoices running without the team at a desk.
Customer pain points
- Enquiries answered a week after they asked for a tour
- Meeting rooms booked by finding the centre manager
- Licence renewals noticed late and invoices slipping
End results
This week
Every enquiry toured, from next week
+9 pts
Occupancy across three centres
View case study