IndustriesHealth and clinicsOpticians

AI in opticians

Recalls, contact-lens reorders and collection notices are the difference between a full diary and a quiet one, and they are the first thing to slip when the practice is busy. Our agents keep them moving.

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A day with the agents.

The jobs change with the business; the shape of the day rarely does. Here is how it runs for a opticians.

Monday
Recalls outEveryone due a test this month gets a message with three slot options; a third book on the day.
Monday 10:05
Lenses reorderedA patient's reorder is confirmed against their prescription and placed with the supplier.
Tuesday
Frames readyCollection notices go out as frames arrive; a slot for fitting is offered.
Wednesday
ConfirmationsTomorrow's tests are confirmed by text; a cancellation is refilled from the recall list.
Friday
Follow-upsPatients told to return in six weeks are booked before they forget.

What the agents take on.

Start with one. Most opticianss we work with add a second within three months.

Reminder agentMessages patients due a test and books them
Stock agentHandles contact-lens reorders against the prescription on file
Job-tracking agentTells patients when frames are ready and books fittings
Reception agentAnswers the phone and books while the desk dispenses
Booking agentConfirms appointments and refills cancellations
Review agentAsks for reviews and routes concerns to the practice

At a glance

What a build looks like for a opticians: the systems we connect to, the rules we build in, and what it costs.

Built for the rules of your sector.

Agents act on your behalf with your patients and customers, so we build them to the standards your regulator and your professional body expect.

  • Prescriptions are not changedReorders are placed against the prescription on file; anything else goes to the optometrist.
  • Clinical questions to a personSymptoms or concerns raised in a message are routed to the practice the same day.
  • Data stays in the UKPatient records and conversations UK-hosted, never used to train models.
  • A person on requestPatients know they are messaging an assistant and can reach the practice.

Tell us about your week.

A free 45-minute call. You describe how the opticians runs; we tell you which job an agent should take first and what it would save.

Book a call